Source note · Setting up WhatsApp as a Webex Contact Center channel
In Webex Connect, WhatsApp templates are registered and approved under Tools > Templates (Add New Template) before they can be used to send notification messages.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- WhatsApp templates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- WhatsApp templates (Webex Connect Platform Overview) — Cisco (Webex Connect) · tier 2 current vendor documentation · Creating a template (menu path)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-connect-templates-tools-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-connect-templates-tools-path
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-connect-templates-tools-path,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-connect-templates-tools-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-connect-templates-tools-path},
note = {Source note wxcc-whatsapp-channel-setup-connect-templates-tools-path, checked 2026-10-02}
}