Source note · Setting up WhatsApp as a Webex Contact Center channel
Webex Connect says template messages are the only type of message that can be sent to customers who have not messaged the business, or who have not messaged it in the last 24 hours.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- WhatsApp templates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- WhatsApp templates (Webex Connect Platform Overview) — Cisco (Webex Connect) · tier 2 current vendor documentation · Template messages (introduction)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-connect-template-24h-rule. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-connect-template-24h-rule
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-connect-template-24h-rule,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-connect-template-24h-rule},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-connect-template-24h-rule},
note = {Source note wxcc-whatsapp-channel-setup-connect-template-24h-rule, checked 2026-10-02}
}