Source note · Setting up WhatsApp as a Webex Contact Center channel
In Agent Desktop, when a WhatsApp conversation has been inactive for more than 24 hours since the customer's last message, the free-text composer is blocked and the agent is guided to send an approved WhatsApp Registered Template instead.
Checked 2026-10-02
When a WhatsApp conversation has been inactive for more than 24 hours since the customer's last message, the free-text composer is blocked
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-30 onward
- Checked
- 2026-10-02
Sources
- What's new for agents in Webex Contact Center — Cisco · tier 2 current vendor documentation · WhatsApp Registered Templates (April 30, 2026)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-composer-blocked-after-24h. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-composer-blocked-after-24h
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-composer-blocked-after-24h,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-composer-blocked-after-24h},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-composer-blocked-after-24h},
note = {Source note wxcc-whatsapp-channel-setup-composer-blocked-after-24h, checked 2026-10-02}
}