Source note · Setting up WhatsApp as a Webex Contact Center channel
WhatsApp assets configured in Control Hub stay visible in both Control Hub and Webex Connect, and existing routing still uses Webex Connect Flow Builder by default.
Checked 2026-10-02
existing routing continues to use Webex Connect Flow Builder by default
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Control Hub digital channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-09-17 onward
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Digital Channel: WhatsApp Asset Configuration in Control Hub (September 17, 2026)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-ch-routing-stays-flow-builder. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-ch-routing-stays-flow-builder
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-ch-routing-stays-flow-builder,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-ch-routing-stays-flow-builder},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-ch-routing-stays-flow-builder},
note = {Source note wxcc-whatsapp-channel-setup-ch-routing-stays-flow-builder, checked 2026-10-02}
}