Source note · Setting up WhatsApp as a Webex Contact Center channel
With WhatsApp asset configuration in Control Hub, the administrator uses Assign To to say whether the asset belongs to Webex Connect, Webex Contact Center or Contact Center Enterprise, and Control Hub then shows the options for that workload.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Control Hub digital channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-09-17 onward
- Checked
- 2026-10-02
Sources
- What's new for administrators in Webex Contact Center — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Digital Channel: WhatsApp Asset Configuration in Control Hub (September 17, 2026)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-ch-assign-to-ownership. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-ch-assign-to-ownership
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-ch-assign-to-ownership,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-ch-assign-to-ownership},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-ch-assign-to-ownership},
note = {Source note wxcc-whatsapp-channel-setup-ch-assign-to-ownership, checked 2026-10-02}
}