Source note · Setting up WhatsApp as a Webex Contact Center channel
Before configuring a WhatsApp asset in Webex Connect, the administrator needs a valid Meta user account, an active phone number not associated with a personal WhatsApp account, business details (company name, representative email and address), a website URL, a business category and a display name.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Connect
- Subsystem
- WhatsApp asset
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- WhatsApp - WXCC — Cisco (Webex Connect) · tier 2 current vendor documentation · Prerequisites
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-asset-prereqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-asset-prereqs
BibTeX
@misc{warmtransfer-claim-wxcc-whatsapp-channel-setup-asset-prereqs,
title = {Setting up WhatsApp as a Webex Contact Center channel: source note wxcc-whatsapp-channel-setup-asset-prereqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-whatsapp-channel-setup-asset-prereqs},
note = {Source note wxcc-whatsapp-channel-setup-asset-prereqs, checked 2026-10-02}
}