WFM adherence overviews and reports always use state groups, never the individual ACD states.
Checked 2026-10-02
it is always the state groups that are used in the adherence overviews and in reports, never the individual states
- Vendor
- Calabrio
- Product
- Calabrio WFM
- Subsystem
- adherence-state-groups
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Group adherence states — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · page body, paragraph on state groups
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-state-groups-in-reports. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-state-groups-in-reports
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-state-groups-in-reports,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-state-groups-in-reports},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-state-groups-in-reports},
note = {Source note wxcc-wfo-troubleshooting-state-groups-in-reports, checked 2026-10-02}
}