The Username on the Webex CC 2.0 connection should be a service-type account that is never changed, because changing the account can cause duplicate users and teams.
Checked 2026-10-02
Changing your account can cause duplicate users and teams in the system.
- Vendor
- Calabrio
- Product
- Calabrio ONE
- Subsystem
- acd-connection-user-sync
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Connection settings for Cisco Webex Contact Center 2.0 — Calabrio (WFO Help Center for Webex WFO) · tier 2 current vendor documentation · settings list, field 'Username'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-service-account-duplicates. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-service-account-duplicates
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-service-account-duplicates,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-service-account-duplicates},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-service-account-duplicates},
note = {Source note wxcc-wfo-troubleshooting-service-account-duplicates, checked 2026-10-02}
}