The Authorization URL setting on an existing Webex CC 2.0 connection addresses OAuth token refresh failures caused by changing the administrator email, deactivating the account in Active Directory, password changes or switching domains.
Checked 2026-10-02
- Vendor
- Calabrio
- Product
- Calabrio ONE
- Subsystem
- acd-connection-oauth
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Connection settings for Cisco Webex Contact Center 2.0 — Calabrio (WFO Help Center for Webex WFO) · tier 2 current vendor documentation · settings list, field 'Authorization URL' (existing ACD only)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-oauth-refresh-failure-causes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-oauth-refresh-failure-causes
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-oauth-refresh-failure-causes,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-oauth-refresh-failure-causes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-oauth-refresh-failure-causes},
note = {Source note wxcc-wfo-troubleshooting-oauth-refresh-failure-causes, checked 2026-10-02}
}