Users with a Not Active status in Webex Contact Center are not imported into the WFO platform unless they are restored.
Checked 2026-10-02
Users with a Not Active status in CWCC are not imported unless they are restored.
- Vendor
- Calabrio
- Product
- Calabrio ONE
- Subsystem
- acd-connection-user-sync
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Connection settings for Cisco Webex Contact Center — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · section 'Users'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-not-active-users-skipped. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-not-active-users-skipped
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-not-active-users-skipped,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-not-active-users-skipped},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-not-active-users-skipped},
note = {Source note wxcc-wfo-troubleshooting-not-active-users-skipped, checked 2026-10-02}
}