A new Webex CC idle code is likely to land in the WFM default state group until an administrator moves it, producing wrong adherence for agents using that code.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- adherence-state-groups
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Group adherence states — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · page body, paragraph on new states
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-new-idle-code-unmapped. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-new-idle-code-unmapped
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-new-idle-code-unmapped,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-new-idle-code-unmapped},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-new-idle-code-unmapped},
note = {Source note wxcc-wfo-troubleshooting-new-idle-code-unmapped, checked 2026-10-02}
}