The Webex CC agent states article instructs tenants to keep the granular agent state admin toggle off in Control Hub to continue using Webex WFO.
Checked 2026-10-02
To continue using Webex WFO, keep the admin toggle off in Control Hub.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-30 to 2026-10-29 toggle window
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Manage channel-specific availability'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-keep-toggle-off-for-wfo. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-keep-toggle-off-for-wfo
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-keep-toggle-off-for-wfo,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-keep-toggle-off-for-wfo},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-keep-toggle-off-for-wfo},
note = {Source note wxcc-wfo-troubleshooting-keep-toggle-off-for-wfo, checked 2026-10-02}
}