From April 30, 2026 the tenant-level admin toggle for granular agent state control is available in Control Hub for six months, until October 29, 2026, after which granular state control goes to general availability for all agents.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-30 to 2026-10-29
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Manage channel-specific availability'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-granular-toggle-window. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-granular-toggle-window
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-granular-toggle-window,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-granular-toggle-window},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-granular-toggle-window},
note = {Source note wxcc-wfo-troubleshooting-granular-toggle-window, checked 2026-10-02}
}