When a user is deleted in Webex Contact Center, the synced WFO user is deactivated rather than deleted.
Checked 2026-10-02
- Vendor
- Calabrio
- Product
- Calabrio ONE
- Subsystem
- acd-connection-user-sync
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Connection settings for Cisco Webex Contact Center — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · section 'Users', change-mapping table row 'User is deleted'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-deleted-user-deactivated. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-deleted-user-deactivated
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-deleted-user-deactivated,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-deleted-user-deactivated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-deleted-user-deactivated},
note = {Source note wxcc-wfo-troubleshooting-deleted-user-deactivated, checked 2026-10-02}
}