Contacts must be less than a year old to appear in a user's QM contact queue, even when assigned by an ad-hoc task.
Checked 2026-10-02
Contacts must be less than a year old for them to appear in your contact queue.
- Vendor
- Calabrio
- Product
- Calabrio QM
- Subsystem
- qm-contact-queue
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02; classic contact queue page
- Checked
- 2026-10-02
Sources
- Access contacts assigned to you (classic page) — Calabrio (WFO Help Center) · tier 2 current vendor documentation · page body
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-contact-queue-one-year. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-contact-queue-one-year
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-contact-queue-one-year,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-contact-queue-one-year},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-contact-queue-one-year},
note = {Source note wxcc-wfo-troubleshooting-contact-queue-one-year, checked 2026-10-02}
}