If the agent role is removed from a WFO user synced with a contact-center-enabled Webex CC user, the agent role is reassigned at the next sync.
Checked 2026-10-02
- Vendor
- Calabrio
- Product
- Calabrio ONE
- Subsystem
- acd-connection-user-sync
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Connection settings for Cisco Webex Contact Center — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · section 'Users'
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-agent-role-reassigned. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-agent-role-reassigned
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-troubleshooting-agent-role-reassigned,
title = {Troubleshooting Webex WFO data gaps for Webex Contact Center: source note wxcc-wfo-troubleshooting-agent-role-reassigned},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-troubleshooting-agent-role-reassigned},
note = {Source note wxcc-wfo-troubleshooting-agent-role-reassigned, checked 2026-10-02}
}