Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
With granular agent states an agent can be available on one channel such as telephony while idle on chat email and social channels.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Granular agent state control section
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-wxcc-granular-per-channel. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-wxcc-granular-per-channel
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-wxcc-granular-per-channel,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-wxcc-granular-per-channel},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-wxcc-granular-per-channel},
note = {Source note wxcc-wfo-provisioning-setup-wxcc-granular-per-channel, checked 2026-10-01}
}