Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
Webex Contact Center agent states include Available Idle with administrator-defined idle codes Reserved Engaged Wrap-Up and RONA plus system idle codes such as Agent_Busy and Agent_Declined.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Agent states and system idle codes sections
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-wxcc-agent-state-list. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-wxcc-agent-state-list
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-wxcc-agent-state-list,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-wxcc-agent-state-list},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-wxcc-agent-state-list},
note = {Source note wxcc-wfo-provisioning-setup-wxcc-agent-state-list, checked 2026-10-01}
}