Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
QM workflows run on either an End of Interaction Event that processes a recording when the call ends or a Daily Event that processes all recordings once a day.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- QM workflows
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Automate QM workflows — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · Workflow event types
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-workflow-event-types. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-workflow-event-types
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-workflow-event-types,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-workflow-event-types},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-workflow-event-types},
note = {Source note wxcc-wfo-provisioning-setup-workflow-event-types, checked 2026-10-01}
}