Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
Adherence state grouping requires one state group designated for logged-out agents and suggests groups such as Idle In call After call work Email Admin and Logged off.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- adherence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Group adherence states — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · Group adherence states procedure
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-state-groups-logged-off. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-state-groups-logged-off
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-state-groups-logged-off,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-state-groups-logged-off},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-state-groups-logged-off},
note = {Source note wxcc-wfo-provisioning-setup-state-groups-logged-off, checked 2026-10-01}
}