Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
Agent states arriving from the ACD that are not yet in a state group are added automatically to the default state group.
Checked 2026-10-01
When new states arrive, that have not previously been added to a state group, they are added to the default state group.
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- adherence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Group adherence states — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · Group adherence states procedure
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-state-groups-default-group. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-state-groups-default-group
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-state-groups-default-group,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-state-groups-default-group},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-state-groups-default-group},
note = {Source note wxcc-wfo-provisioning-setup-state-groups-default-group, checked 2026-10-01}
}