Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
Under Products Enabled for Quality Management the Webex Contact Center 2.0 connection offers a Voice check box for voice-only ingestion and a Digital check box for chats SMS messages and emails.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- ACD configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Connection settings for Cisco Webex Contact Center 2.0 — Calabrio (WFO Help Center for Webex WFO) · tier 2 current vendor documentation · Field: Products Enabled - Quality Management
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-products-enabled-voice-digital. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-products-enabled-voice-digital
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-products-enabled-voice-digital,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-products-enabled-voice-digital},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-products-enabled-voice-digital},
note = {Source note wxcc-wfo-provisioning-setup-products-enabled-voice-digital, checked 2026-10-01}
}