Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
For organisations with New WFM the WFM implementation is done in a separate process from the ACD connection and a select number of platforms are configured on the WFM Integrations page.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- WFM integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Connection settings for Cisco Webex Contact Center 2.0 — Calabrio (WFO Help Center for Webex WFO) · tier 2 current vendor documentation · Note on New WFM
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-new-wfm-separate-process. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-new-wfm-separate-process
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-new-wfm-separate-process,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-new-wfm-separate-process},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-new-wfm-separate-process},
note = {Source note wxcc-wfo-provisioning-setup-new-wfm-separate-process, checked 2026-10-01}
}