Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center

Moving to the new WFM adherence connector does not require enabling the granular agent states feature and can be done before the October 29 2026 cutover.

Checked 2026-10-01

Vendor: Cisco
Product: Webex WFO
Subsystem: adherence
Deployment: multi-tenant
Region: not restricted
Release range: from 2026-07-22
Checked: 2026-10-01

Sources

What's new for administrators in Webex Contact Center — Cisco · tier 2 current vendor documentation · July 22 2026 entry: Webex WFO: WFM - Adherence Connector Enhancement for Granular Agent States

Cite this note

APA

WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-new-connector-no-toggle-needed. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-new-connector-no-toggle-needed

BibTeX

@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-new-connector-no-toggle-needed,
  title  = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-new-connector-no-toggle-needed},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-new-connector-no-toggle-needed},
  note   = {Source note wxcc-wfo-provisioning-setup-new-connector-no-toggle-needed, checked 2026-10-01}
}

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