Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
Metadata Mapping on the Webex Contact Center 2.0 connection is optional and maps Webex Contact Center metadata to custom metadata labels defined in Metadata Manager under Application Management > QM.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- ACD configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Connection settings for Cisco Webex Contact Center 2.0 — Calabrio (WFO Help Center for Webex WFO) · tier 2 current vendor documentation · Advanced options: Metadata Mapping
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-metadata-mapping-optional. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-metadata-mapping-optional
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-metadata-mapping-optional,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-metadata-mapping-optional},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-metadata-mapping-optional},
note = {Source note wxcc-wfo-provisioning-setup-metadata-mapping-optional, checked 2026-10-01}
}