Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
Because QM ingestion is switched on in the ACD connection and New WFM is configured in a separate process the documentation supports provisioning QM first and adding WFM later.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- provisioning sequence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Connection settings for Cisco Webex Contact Center 2.0 — Calabrio (WFO Help Center for Webex WFO) · tier 2 current vendor documentation · Products Enabled field and New WFM note read together
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-inf-qm-first-supported. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-inf-qm-first-supported
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-inf-qm-first-supported,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-inf-qm-first-supported},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-inf-qm-first-supported},
note = {Source note wxcc-wfo-provisioning-setup-inf-qm-first-supported, checked 2026-10-01}
}