Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
From April 30 2026 for six months until October 29 2026 Control Hub offers a tenant-level admin toggle to enable or disable Granular Agent State Control by media type.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-30 to 2026-10-29
- Checked
- 2026-10-01
Sources
- What's new for administrators in Webex Contact Center — Cisco · tier 2 current vendor documentation · April 30 2026 entry: Granular Agent State Control by Media Type
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-granular-toggle-window. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-granular-toggle-window
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-granular-toggle-window,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-granular-toggle-window},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-granular-toggle-window},
note = {Source note wxcc-wfo-provisioning-setup-granular-toggle-window, checked 2026-10-01}
}