Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
Cisco instructs tenants that want to continue using Webex WFO to keep the granular agent state admin toggle off in Control Hub.
Checked 2026-10-01
To continue using Webex WFO, keep the admin toggle off in Control Hub.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2026-04-30 to 2026-10-29
- Checked
- 2026-10-01
Sources
- What's new for administrators in Webex Contact Center — Cisco · tier 2 current vendor documentation · April 30 2026 entry: Granular Agent State Control by Media Type
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-granular-keep-toggle-off-wfo. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-granular-keep-toggle-off-wfo
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-granular-keep-toggle-off-wfo,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-granular-keep-toggle-off-wfo},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-granular-keep-toggle-off-wfo},
note = {Source note wxcc-wfo-provisioning-setup-granular-keep-toggle-off-wfo, checked 2026-10-01}
}