Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
Granular agent states are scheduled to roll out to all Webex Contact Center customers on October 29 2026.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2026-10-29
- Checked
- 2026-10-01
Sources
- What's new for administrators in Webex Contact Center — Cisco · tier 2 current vendor documentation · July 22 2026 entry: Webex WFO: WFM - Adherence Connector Enhancement for Granular Agent States
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-granular-ga-2026-10-29. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-granular-ga-2026-10-29
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-granular-ga-2026-10-29,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-granular-ga-2026-10-29},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-granular-ga-2026-10-29},
note = {Source note wxcc-wfo-provisioning-setup-granular-ga-2026-10-29, checked 2026-10-01}
}