Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
The older Cisco Webex Contact Center connection page states that Calabrio ONE does not preserve the relationship between Webex Contact Center users and teams.
Checked 2026-10-01
Calabrio ONE does not preserve the relationship between CWCC users and teams
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- user synchronisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- older CWCC connection type
- Checked
- 2026-10-01
Sources
- Connection settings for Cisco Webex Contact Center — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · User synchronization section
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-cwcc1-no-user-team-relation. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-cwcc1-no-user-team-relation
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-cwcc1-no-user-team-relation,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-cwcc1-no-user-team-relation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-cwcc1-no-user-team-relation},
note = {Source note wxcc-wfo-provisioning-setup-cwcc1-no-user-team-relation, checked 2026-10-01}
}