Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
The older Cisco Webex Contact Center connection page gives a default Capture Delay of 120 minutes because historical data may not be available for up to 120 minutes after an interval ends.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- WFM historical data
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- older CWCC connection type
- Checked
- 2026-10-01
Sources
- Connection settings for Cisco Webex Contact Center — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · Field: Capture Delay
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-cwcc1-capture-delay-120-min. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-cwcc1-capture-delay-120-min
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-cwcc1-capture-delay-120-min,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-cwcc1-capture-delay-120-min},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-cwcc1-capture-delay-120-min},
note = {Source note wxcc-wfo-provisioning-setup-cwcc1-capture-delay-120-min, checked 2026-10-01}
}