Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
The Calabrio ONE API service user named on the Webex Contact Center 2.0 connection must be assigned to the Default Team and given full scope by selecting all groups and teams under Associated Groups and Teams.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- ACD configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Connection settings for Cisco Webex Contact Center 2.0 — Calabrio (WFO Help Center for Webex WFO) · tier 2 current vendor documentation · Field: Calabrio ONE API Username
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-api-user-default-team-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-api-user-default-team-scope
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-api-user-default-team-scope,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-api-user-default-team-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-api-user-default-team-scope},
note = {Source note wxcc-wfo-provisioning-setup-api-user-default-team-scope, checked 2026-10-01}
}