Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
Adherence rules classify each scheduled activity and agent state combination as In adherence Out of adherence Extra or Neutral and can carry a colour a delay threshold in seconds and an optional alarm.
Checked 2026-10-01
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- adherence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Create adherence rules — Calabrio (Webex WFO Help Center) · tier 2 current vendor documentation · Rule settings
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-adherence-rule-classes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-adherence-rule-classes
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-adherence-rule-classes,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-adherence-rule-classes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-adherence-rule-classes},
note = {Source note wxcc-wfo-provisioning-setup-adherence-rule-classes, checked 2026-10-01}
}