Source note · Provisioning Webex WFO workforce management and quality management for Webex Contact Center
The Username on the Webex Contact Center 2.0 ACD connection is a user email address with administrative credentials in Webex Contact Center and should be a service-type account that is never changed.
Checked 2026-10-01
This should be a service-type account that should never be changed
- Vendor
- Cisco
- Product
- Webex WFO
- Subsystem
- ACD configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Connection settings for Cisco Webex Contact Center 2.0 — Calabrio (WFO Help Center for Webex WFO) · tier 2 current vendor documentation · Field: Username
Cite this note
APA
WarmTransfer. (2026, October 1). Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-acd-username-service-account. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-acd-username-service-account
BibTeX
@misc{warmtransfer-claim-wxcc-wfo-provisioning-setup-acd-username-service-account,
title = {Provisioning Webex WFO workforce management and quality management for Webex Contact Center: source note wxcc-wfo-provisioning-setup-acd-username-service-account},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-wfo-provisioning-setup-acd-username-service-account},
note = {Source note wxcc-wfo-provisioning-setup-acd-username-service-account, checked 2026-10-01}
}