Choosing the wrong station credential option at sign-in (for example a dial number entered under the wrong tab) can make every offered call fail immediately as RONA.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-sign-in
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- WxCC 2.0 desktop sign-in screen as documented 2025-02-10
- Checked
- 2026-10-02
Sources
- Troubleshoot RONA Issue When Agents Enter Dial Number in Wrong Tab — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · Troubleshoot RONA Issue When Agents Enter Dial Number in Wrong Tab > core issue
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-wrong-tab-rona. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-wrong-tab-rona
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-wrong-tab-rona,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-wrong-tab-rona},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-wrong-tab-rona},
note = {Source note wxcc-webex-calling-station-troubleshooting-wrong-tab-rona, checked 2026-10-02}
}