For a RONA case Cisco asks for the ANI or session ID, the exact failure timestamp, agent details, any error screenshot and the Agent Desktop error report (Ctrl+Shift+2).
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- rona
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot and Understand RONA Issues in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Troubleshoot and Understand RONA Issues > information to collect
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-support-evidence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-support-evidence
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-support-evidence,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-support-evidence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-support-evidence},
note = {Source note wxcc-webex-calling-station-troubleshooting-support-evidence, checked 2026-10-02}
}