In a RONA after ring event, the call reaches the agent endpoint and it returns SIP 180 Ringing, but no 200 OK (answer) arrives before the RONA timeout, which defaults to 18 seconds.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- rona
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot and Understand RONA Issues in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Troubleshoot and Understand RONA Issues > RONA after ring event
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-rona-after-ring. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-rona-after-ring
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-rona-after-ring,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-rona-after-ring},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-rona-after-ring},
note = {Source note wxcc-webex-calling-station-troubleshooting-rona-after-ring, checked 2026-10-02}
}