Because sign-in does not check device status, an agent who signs in successfully and then hits Agent_Unavailable or immediate RONA most likely has an offline or unregistered Webex Calling device.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- rona
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-10-29 release onward
- Status
- inferred
- Checked
- 2026-10-02
Sources
- What's new for agents in Webex Contact Center — Cisco · tier 2 current vendor documentation · October 29, 2025 > Simplified agent sign-in experience; combined with Understand agent states > Agent_Unavailable
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-post-login-rona. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-post-login-rona
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-post-login-rona,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-post-login-rona},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-post-login-rona},
note = {Source note wxcc-webex-calling-station-troubleshooting-post-login-rona, checked 2026-10-02}
}