Cisco does not recommend enabling voicemail on an agent line, because a customer call forwarded to voicemail can look to the contact center like a correctly answered call.
Checked 2026-10-02
Cisco does not recommend enabling voicemail on an agent line.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- voice-channel-setup
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Set up voice channels for Webex Contact Center > voicemail on agent lines
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-no-agent-voicemail. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-no-agent-voicemail
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-no-agent-voicemail,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-no-agent-voicemail},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-no-agent-voicemail},
note = {Source note wxcc-webex-calling-station-troubleshooting-no-agent-voicemail, checked 2026-10-02}
}