When an agent types an extension or dial number manually instead of choosing from the drop-down, the system still checks that the credential is assigned to that agent.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-sign-in
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-10-29 release onward
- Checked
- 2026-10-02
Sources
- What's new for agents in Webex Contact Center — Cisco · tier 2 current vendor documentation · October 29, 2025 > Simplified agent sign-in experience
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-manual-entry-check. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-manual-entry-check
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-manual-entry-check,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-manual-entry-check},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-manual-entry-check},
note = {Source note wxcc-webex-calling-station-troubleshooting-manual-entry-check, checked 2026-10-02}
}