From the 2025-10-29 release an agent can answer Webex Calling calls on their device from Agent Desktop by turning on Manage Webex Calling Calls and selecting a preferred device.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-call-notifications
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-10-29 release onward
- Checked
- 2026-10-02
Sources
- What's new for agents in Webex Contact Center — Cisco · tier 2 current vendor documentation · October 29, 2025 > Answer calls on your device directly from Agent Desktop
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-manage-wxc-calls. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-manage-wxc-calls
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-manage-wxc-calls,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-manage-wxc-calls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-manage-wxc-calls},
note = {Source note wxcc-webex-calling-station-troubleshooting-manage-wxc-calls, checked 2026-10-02}
}