If an agent's previously saved Dial Number or Extension is invalid, sign-in returns the agent to the interaction preferences screen pre-populated with the saved preferences so the details can be corrected.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-sign-in
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Sign in to Agent Desktop > enhanced validation during sign-in (Webex Calling users)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-invalid-revert. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-invalid-revert
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-invalid-revert,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-invalid-revert},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-invalid-revert},
note = {Source note wxcc-webex-calling-station-troubleshooting-invalid-revert, checked 2026-10-02}
}