An immediate RONA occurs when the system detects a problem while presenting the call to the agent endpoint; the agent goes straight to RONA without the usual missed-call popup.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- rona
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshoot and Understand RONA Issues in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Troubleshoot and Understand RONA Issues > Immediate RONA
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-immediate-rona. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-immediate-rona
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-immediate-rona,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-immediate-rona},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-immediate-rona},
note = {Source note wxcc-webex-calling-station-troubleshooting-immediate-rona, checked 2026-10-02}
}