The Agent_Busy state indicates the agent's device was busy, which prevented call delivery.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-states
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Understand agent states — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Understand agent states > RONA behaviour optimization (system-assigned states)
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-agent-busy. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-agent-busy
BibTeX
@misc{warmtransfer-claim-wxcc-webex-calling-station-troubleshooting-agent-busy,
title = {Troubleshooting Webex Contact Center agents on a Webex Calling extension: source note wxcc-webex-calling-station-troubleshooting-agent-busy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-webex-calling-station-troubleshooting-agent-busy},
note = {Source note wxcc-webex-calling-station-troubleshooting-agent-busy, checked 2026-10-02}
}