Source note · Adding a Webex AI Agent to a Webex Contact Center flow
On voice, the Virtual Agent V2 activity's State Event settings (event name and event data) send custom events to the AI agent, and VirtualAgentV2.StateEventName holds a custom event name received from the agent.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Custom events section
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va2-state-event. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va2-state-event
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-va2-state-event,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va2-state-event},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va2-state-event},
note = {Source note wxcc-virtual-agent-setup-va2-state-event, checked 2026-09-30}
}