Source note · Adding a Webex AI Agent to a Webex Contact Center flow
Cisco says not to place a Virtual Agent V2 activity after a Queue Contact activity or in the Event Flow canvas.
Checked 2026-09-30
Do not place a Virtual Agent V2 activity after a Queue Contact activity
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Limitations section
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va2-placement-limits. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va2-placement-limits
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-va2-placement-limits,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va2-placement-limits},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va2-placement-limits},
note = {Source note wxcc-virtual-agent-setup-va2-placement-limits, checked 2026-09-30}
}