Source note · Adding a Webex AI Agent to a Webex Contact Center flow
The Virtual Agent V2 activity has Handled, Escalated and Errored output paths, for a completed self-service interaction, a required escalation to a human agent, and an error.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Configure AI agent for voice channel section, output paths
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va2-output-paths. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va2-output-paths
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-va2-output-paths,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va2-output-paths},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va2-output-paths},
note = {Source note wxcc-virtual-agent-setup-va2-output-paths, checked 2026-09-30}
}