Source note · Adding a Webex AI Agent to a Webex Contact Center flow
VirtualAgentV2.MetaData returns JSON that includes fulfillment actions, the escalation type and transfer triggers, and VirtualAgentV2.TranscriptURL stores a URL to the conversation transcript.
Checked 2026-09-30
Stores the URL that points to the transcript
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Use AI agents for customer interactions — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Output variables table
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va2-metadata-var. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va2-metadata-var
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-va2-metadata-var,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va2-metadata-var},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va2-metadata-var},
note = {Source note wxcc-virtual-agent-setup-va2-metadata-var, checked 2026-09-30}
}