Source note · Adding a Webex AI Agent to a Webex Contact Center flow
The virtual agent transfer summary appears in the AI Assistant widget on Agent Desktop; the global layout includes it, and custom layouts must add the ai-assistant component to the advancedHeader.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI Assistant
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Generated Summaries section, desktop layout note
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va-summary-widget. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va-summary-widget
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-va-summary-widget,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va-summary-widget},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va-summary-widget},
note = {Source note wxcc-virtual-agent-setup-va-summary-widget, checked 2026-09-30}
}