Source note · Adding a Webex AI Agent to a Webex Contact Center flow
AI-generated summaries require the A-FLEX-AI-ASST AI Assistant add-on, and users need AI Assistant access in their Desktop Experience settings.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- AI Assistant
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Enable AI Assistant features in Control Hub for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Prerequisites section
Cite this note
APA
WarmTransfer. (2026, September 30). Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va-summary-license. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va-summary-license
BibTeX
@misc{warmtransfer-claim-wxcc-virtual-agent-setup-va-summary-license,
title = {Adding a Webex AI Agent to a Webex Contact Center flow: source note wxcc-virtual-agent-setup-va-summary-license},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-virtual-agent-setup-va-summary-license},
note = {Source note wxcc-virtual-agent-setup-va-summary-license, checked 2026-09-30}
}